Glual Hidraúlica
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  Address*   Date*
  Contact*   E-mail*
 
ASSESSMENT OF THE ORGANISATION
  
IN COMPARISON WITH OTHER
SUPPLIERS, OUR COMMPANY IS:
IMPORTANCE
ASPECT
QUESTION
Poor
Ok
Satisfactory
Good
Very good
Much
worse
Not as
good
The same
Better
Much better
 
 Very important
PRODUCT INFORMATION
 Do you receive information to help you make optimum use of
our products?
 
 Quite important

Do our offers include all the data you require?
 Important Are our information catalogues adequate?
 Not very important Do you think the technical details included are useful?
 Not important at all  
   
 Very important
PRODUCT QUALITY
 Do our products live up to your expectations?
 
 Quite important How would you rate the consistency of our product quality?
 Important How would you rate the duration of our products?
 Not very important Do you think the components used are of a high enough quality?
 Not important at all How would you rate the quality improvements of our products?
     
 Very important

QUALITY OF DELIVERY

 How would you rate our commitment to respecting delivery dates?
 
 Quite important Do our invoices and delivery notes include all the information
you require?
 Important Do you think our packaging is adequate?
 Not very important Do you think the paint finish is adequate?
 Not important at all How would you rate our delivery times?
     
 Very important
TECHNICAL ASSISTANCE
SERVICE
 How would you rate the number of visits made by our sales rep to your company?
 
 Quite important How would you rate the warranty period offered by our company?
 Important How would you rate our response time?
 Not very important How would you rate the technical capacity of our service?
 Not important at all Does our sales rep respond swiftly to your needs?
     
 Very important
PRICE
 How would you rate our prices?
 
 Quite important How do our conditions of payment suit your needs?
 Important How would you rate the speed of our response to a request for
a quotation?
 Not very important  
 Not important at all
   
 Very important
ATTITUDE
 Are we there when you need us?
 
 Quite important Do our staff respond swiftly to your needs?
 Important Do our initiatives respond to your complaints?
 Not very important How would you rate our flexibility in relation to unexpected requirements?
 Not important at all  
   
 Very important
ENVIRONMENTAL PERFORMACE
 What do you think of the information provided about the Glual Hydraulica´s policy?
 
 Quite important How do you assess the environmental commitment acquired by Glual Hydraulica?
 Important Do you think that Glual is respectful to the environmental standards of your company?
 Not very important How do you assess the environmental performance of people displaced to your facilities?
 Not important at all What is your global level of satisfaction with our company?

 

TERMS OF USE and PRIVACY POLICY